(1) Free Site Surveys-Free site surveys are offered to the customer where run-IT-direct deems the necessity of a site survey. For smaller enquires it may not be necessary and/or feasible for a site survey. The service is offered as a good will gesture to customers and in no way guarantees the service to all enquiries. For full details please contact us with your enquiry.

(2) Returns Procedure-all new goods purchased online (Over the "Internet") carry a 12 month guarantee from run-IT-direct. In the event of a failure please contact us via email stating the full nature of the fault. We will email back by return a returns authorisation number. Returns without an authorisation number will NOT be accepted. It is the customers responsibility to ensure the goods are packaged correctly and to foot any costs with regard to returning the goods to us. We recommend you obtain proof of posting when returning any goods.

No fault found-if no fault is found with the product the goods will be returned to the customer subject to a £5 handling fee to cover our costs.

Goods ordered in error-goods ordered in error can only be returned within 7 days of the date on the original purchase invoice (emailed to you on day of dispatch). All goods returned must be returned complete with all original packaging and documentation in an "as new" saleable condition (any factory sealed packaging must be unopened). Goods ordered in error are subject to a 10% restocking fee, postage/packaging & handling (merchant) fees are NOT refundable. Special order cables (custom leads etc) and cut to length (customer specified) cable is non-returnable. To return goods ordered in error please email us.

DOA (Dead On Arrival)- any items that arrive faulty will be replaced, we will refund the return postage up to a MAXIMUM of the Royal Mail First Class service cost. DOA items must be reported within 7 days of purchase invoice date.

Goods damaged in transit-any items damaged in transit must be reported within 24 hours of receipt of your order (from confirmed signiture date & time on Royal Mail's website) otherwise your claim will be rejected. You may be asked to complete a P58 claim form to validate your claim.

Shortages-any order shortages must be reported within 24 hours of receipt of your order (from confirmed signiture date & time on Royal Mail's website) otherwise your claim will be rejected. Any shortages will be dispatched to you as soon as possible.

(3) Lost Mail Claims Procedure- Please allow 15 days (Royal Mail do not consider an item lost until 15 days after the posting date, please see here-Royal Mail Terms) to elapse from date of dispatch before proceeding with a claim for lost mail. If the item(s) you have ordered have not arrived and you believe they have been lost in the post then you will need to send a signed Royal Mail P58 claim form (available from any Post Office or download & print online HERE) to:-

run-IT-direct
1 Little Green Avenue
Lightmoor Village
Telford
Shropshire
TF4 3QR

IMPORTANT: DO NOT FAX THE FORM TO US! (Claims in a faxed format are not accepted by run-IT-direct on behalf of Royal Mail)

Once we have received the signed P58 from you we will immediately send you replacement (s) of the item (s) or offer a full refund* whichever you prefer for the good (s) which you have notified us that you have not received and reclaim the loss (es) from Royal Mail direct ourselves.

* A full refund will only be issued following Royal Mail's completed investigation.

We will then fill in any relevant reference numbers, attach the required paperwork including proof of posting and submit it to Royal Mail on your behalf. All claims will then be dealt with directly by Royal Mail's claims office as Royal Mail is the insurer. All compensation settlements are authorised and dispersed by Royal Mail. Royal Mail estimate the claims are generally settled within 2-4 weeks pending the outcome of their investigations for Inland United Kingdom Customers.

Please note that Royal Mail have stated that a false claim for compensation could result in a criminal prosecution.

Important: we cannot forward the claim to Royal Mail unless you sign the P58 form

Should Royal Mail's investigations indicate the claim is fraudulent you will be liable for the cost of the replacement goods that we send out in good faith. You will be invoiced the full amount unless the replacement goods are returned to us in an "as new" (factory sealed/unopened) saleable condition. We may also instigate criminal prosecution proceedings to recover any losses we have incurred.

(4) Product Specifications-Every effort is made to ensure the accuracy of our products technical specification. run-IT-direct reserve the right to change any specifications without notice. All pictures are for illustration purposes only, actual designs & colours may vary. Please contact us prior to ordering if you have any questions.

(5) Terms Of Payment-where credit is granted payment will be 30 days from the invoice date (Business customers ONLY). Interest at 8% over the official dealing rate of the Bank of England (the base rate-Details HERE) is chargeable on overdue accounts accruing on a daily basis until payment is made. run-IT-direct reserve the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998-a guide can be found here .Credit facilities may be withdrawn without notification. Credit is only offered to customers deemed to be acting as a company and NOT to private individuals. Where a private individual is unable to pay upon job completion an invoice will be sent via Royal Mail/emaill, this invoice is payable WITHIN 7 days, failure to do so may result in court action which will incur an admin fee of £30 and any additional solicitor costs. Prior warning of any such action will be sent via Royal Mail Recorded Delivery AND email.

(6) Ownership-All goods & services supplied remain the property of run-IT-direct until all monies due to run-IT-direct are received in full.

(7) Network Warranty-All networks installed by run-IT-direct are covered by a 15 year warranty. The warranty covers faults caused by faulty installation and faulty components. It does NOT cover damage caused to cabling or any damage caused to any component of the network. ALL network hardware (Hubs, Switches etc) is covered by the manufacturers  own guarantee.

(8) Call Out Charge-In the event of a "false" call out to a network problem (where the problem is not found to be caused by run-IT-direct) a charge of £55 will apply for the call out and first hour on site and £50 per hour for any additional hours. The maximum charge will be five hours in any 24 Hour period.

(9) Repair, Workshop- The hourly rate for repair at our premises is £50, this is limited to a maximum charge of three hours regardless of actual repair time. Repairs are covered by a three month warranty.

(10) Repair, On Site- The call out charge is £55 which includes the first hour on site, additional hours are charged at £50, this is limited to a maximum charge of three hours (including the first hour) regardless of actual repair time. (In any 24 hour period) Repairs are covered by a three month warranty.

(11) VAT, VAT is applicable to all sales & purchases at the current UK rate of . All sales are provided with a VAT invoice.

(12) By placing an order with us (Verbal, over the telephone, email, FAX, post or online in our online shop paying by Pay Pal, NOCHEX or Google Checkout) you agree to be bound by the above terms.