Dispatched TODAY if paid within...
We welcome feedback from customers to help us improve our service & product range...
The comments below are from real customers who have purchased from us. If you would like to join them please click the button below! Feedback is one of the most valuable assets we have & we actively request customers take a moment to post!
1288 Customers have given us feedback. Click above to leave yours!
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Name:
Michael Willis
Location: Littleborough
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Quick (delivered within 24hrs) and efficient service. Very helpful with phone queries, both before ordering and while installing. Replacement BT master socket and ADSL faceplate have solved problem with old socket and seperate micro filter - though none of the screws supplied to fix them together seem to fit
Reply: Hi Michael, we've emailed you regarding the screws as we've sold thousands of both of these items & have had no reports of problems with the screws. Both items (BT NTE5 & BT Openreach NTE2000 ADSL faceplate) are 100% identical to what BT supply & install.
Please see customer reply to our support email above! |
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Name:
John
Location: Wetherby
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Very useful and informative website.Was advised when goods despatched.Excellent service all round.
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Name:
wim
Location: stoke-on-trent
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ordered Friday 09/12/11 Recieved Monday 12/12/11
Now up and running |
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Name:
Clive Thomas
Location: Pontypridd
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Placed order at 16.10, 16.11 received email confirmation of order, 16.21 email confirming dispatch of order. Excellent.
Reply: Hi Clive, all orders placed by 4.30pm ship same day unless there is a stock issue(VERY rare!). Thanks for your order.
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Name:
Zac
Location: UK
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Cheap but inflexible, shame as it could be so good.
Reply: Zac. I'm afraid we are unable to change an order once it has been placed! Most orders are picked & packed within 5 minutes of order completion!
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Name:
Edd
Location: Devon
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This is a very well organised company! Hope it doesn't get too big and the customer service level gets depleted like with most companies.
Bought the NTE-2005 and it has now enabled me to stay in sync at night with 2meg on my 9km line! Brilliant. Although found out today that the vDSL filter is available from the manufacturer, and sadly Run-It-Direct don't have it yet! Reply: Hi Edd, the latest info we have on the vDSL filter (http://www.run-it-direct.co.uk/btvdslfaceplate.html) is only BT Openreach can supply & install it still. We have queried the manufacturer again today so if there is any change we will let you know.
****UPDATE*** vDSL faceplate available NOW! |
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Name:
malcolm stoddard
Location: goodwood
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excellent service
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Name:
Harry
Location: Dorset
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NTE5(A)Socket received swiftly, and internet speed increased by 30% amazing! Thank you very much. :clap:
Reply: Hi, our NTE5's (http://www.run-it-direct.co.uk/nte5-nte5a-bt-openreach-socket.html) & Openreach branded versions (http://www.run-it-direct.co.uk/nte5-socket-with-bt-openreach-logo.html) both feature the bell wire filter that can improve ADSL performance.
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