Unlike some companies we welcome communication from our customers, we are here to help not just sell you something you may not need! We aim to respond to emails within 1 hour (normally within 15 minutes), however during busy periods (e.g. Christmas) it may take slightly longer. For pre & post sales advice or support you can contact us via telephone, online chat or email. If you have already ordered please have your order ID (RID****...) ready as this will help us deal with your query much faster.
9am ~ 5pm Monday ~ Friday
run-IT-direct, 30 Pendle Way, Washford Park, Meole Village,
Shrewsbury, Shropshire, SY3 9QH
VAT Registration Number: 869571663
Need to return an item? Simply email us with your order ID detailing your reason for return, we will email you back with a returns authorisation ASAP.
Collecting in Person/Telephone Orders
run-IT-direct operates as an eStore only and as such is unable to accept personal callers except for customers wishing to collect existing orders via prior arrangement with us. Orders must be placed online, we are unable to take orders over the telephone due to PCI compliance regulations. We apologise for any problems this may cause to some users.