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run-IT-direct is a small family business established in January 2002. We became disillusioned with working for other companies where profit was considered most important at the expense of customer service. Originally we installed network and telecom systems and cabling all over the UK. Contract sizes ranged from small home owner networks of less than £500 to nationwide multi site systems of more than £50,000! Unlike other companies we treated both with the same importance & customer service.
At the time the Internet was experiencing exponential growth so we decided to overhaul our website and start selling some of the items we were installing online. This has quickly grown to be a key part of our business with over 200 products available today.
Importantly the products we sell have either been installed or tested by us, we don't just buy in any old rubbish and sell it! We also keep EVERY ITEM in our own stock, we aren't drop shippers! Indeed, if you order by 4pm Monday ~ Friday we will ship your order same day First Class Recorded Delivery as STANDARD.
Of course we have now been copied many times, a lot of the items we sell are manufactured and developed by us (our BT to RJ45 Patch Kits being a fine example!). However, our versions were developed in a REAL WORLD environment so we know they work and more importantly STAY WORKING! To date we have NEVER had a faulty kit, not bad in over 16 years!
Today we pride ourselves on the same great service, we rarely receive product return requests & when we do they are dealt with quickly & fairly. Unlike the huge sellers out there we do not sit behind complex contact systems or premium rate phone numbers (that's if you can even call someone at all!), you can email us, chat to us online or pick up the telephone & speak to someone who can help AND knows what they are talking about! (because we aren't just sales people!)
We thank our existing customers for their business & in many cases REPEAT business and to new customers we hope you will give us a try & hope you become part of our story. We look forward to serving you...
run-IT-direct, 30 Pendle Way, Washford Park, Meole Village, Shrewsbury, Shropshire, SY3 9QH
VAT Registration Number: 869571663
Need to return an item? Simply email us with your order ID detailing your reason for return, we will email you back with a returns authorisation ASAP.
Collecting in Person
run-IT-direct operates as an eStore only and as such is unable to accept personal callers except for customers wishing to collect existing orders via prior arrangement with us. Please note we do not accept telephone orders, please order via the website.